Privacy Policy
Privacy Policy
First Pass Carpentry respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how our company collects, uses, shares, and protects information when you visit our website, submit an inquiry, request an estimate, schedule services, communicate with our team, or otherwise interact with us. It applies to information collected online and, where relevant, through related business communications. By using our website, you acknowledge the practices described below.
1. Information We Collect
We may collect information you voluntarily provide, including your name, email address, telephone number, service address, billing details, project description, preferred appointment times, and other information included in a form, message, estimate request, or service communication. If you request residential or commercial work, we may also collect information about the property, access instructions, photos, diagrams, equipment, landscaping, construction, electrical, roofing, cleaning, restoration, technology, or maintenance needs involved in the project.
We may collect transaction information, such as services purchased, estimates, invoices, payment status, and communications relating to your account. Payment card information may be processed by a third-party payment provider rather than stored directly by us. We may also collect information you provide regarding tenants, employees, occupants, pets, emergency contacts, or other individuals when necessary to perform requested services. You are responsible for having permission to provide that information.
When you use our website, we may automatically receive technical and usage information, such as your IP address, browser type, device type, operating system, approximate location, referring page, pages viewed, links clicked, dates and times of visits, and general interaction data. We may use cookies, pixels, log files, and similar technologies to operate, secure, and improve the website.
2. How We Use Information
We use information to respond to questions, provide estimates, schedule and perform services, coordinate access, communicate about projects, process payments, issue invoices, maintain business records, and provide customer support. Depending on your request, this may include coordinating general contracting, carpentry, electrical work, landscaping, lawn care, cleaning, restoration, roofing, flooring, remodeling, technology installation, property maintenance, hauling, seasonal services, or related work.
We may also use information to verify requests, confirm identity or property access, improve website functionality, evaluate service quality, train personnel, prevent fraud, investigate complaints, maintain safety, and comply with legal or regulatory obligations. We may send service-related messages by email, telephone, or text when appropriate. With consent where required, we may send information about services, promotions, or company updates. You may opt out of nonessential marketing communications by following the instructions in the message or contacting us through our website.
We do not use sensitive property, access, security-camera, smart-home, alarm, network, or other project information for unrelated purposes. However, information necessary to perform installations, repairs, inspections, cleaning, restoration, or maintenance may be shared with personnel and approved service providers who need it to complete the work.
3. Data Protection
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Access is limited to team members, contractors, and providers who require information for legitimate business purposes. We may use secure hosting, access controls, authentication practices, backups, and reputable payment or communication platforms. No website, transmission, storage system, or internet-connected device can be guaranteed completely secure, and you provide information at your own risk.
We retain information for as long as reasonably necessary to provide services, maintain accounting and project records, resolve disputes, enforce agreements, meet legal requirements, and support legitimate business operations. Retention periods may vary according to the type of information and the nature of the project. If a security incident affects information in a manner requiring notice, we will respond in accordance with applicable law.
4. Cookies
Our website may use essential cookies to support navigation, security, forms, preferences, and basic functionality. Analytics or similar technologies may help us understand traffic, page performance, and visitor interactions. Some cookies may be placed by service providers or
First Pass Carpentry respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how our company collects, uses, shares, and protects information when you visit our website, submit an inquiry, request an estimate, schedule services, communicate with our team, or otherwise interact with us. It applies to information collected online and, where relevant, through related business communications. By using our website, you acknowledge the practices described below.
1. Information We Collect
We may collect information you voluntarily provide, including your name, email address, telephone number, service address, billing details, project description, preferred appointment times, and other information included in a form, message, estimate request, or service communication. If you request residential or commercial work, we may also collect information about the property, access instructions, photos, diagrams, equipment, landscaping, construction, electrical, roofing, cleaning, restoration, technology, or maintenance needs involved in the project.
We may collect transaction information, such as services purchased, estimates, invoices, payment status, and communications relating to your account. Payment card information may be processed by a third-party payment provider rather than stored directly by us. We may also collect information you provide regarding tenants, employees, occupants, pets, emergency contacts, or other individuals when necessary to perform requested services. You are responsible for having permission to provide that information.
When you use our website, we may automatically receive technical and usage information, such as your IP address, browser type, device type, operating system, approximate location, referring page, pages viewed, links clicked, dates and times of visits, and general interaction data. We may use cookies, pixels, log files, and similar technologies to operate, secure, and improve the website.
2. How We Use Information
We use information to respond to questions, provide estimates, schedule and perform services, coordinate access, communicate about projects, process payments, issue invoices, maintain business records, and provide customer support. Depending on your request, this may include coordinating general contracting, carpentry, electrical work, landscaping, lawn care, cleaning, restoration, roofing, flooring, remodeling, technology installation, property maintenance, hauling, seasonal services, or related work.
We may also use information to verify requests, confirm identity or property access, improve website functionality, evaluate service quality, train personnel, prevent fraud, investigate complaints, maintain safety, and comply with legal or regulatory obligations. We may send service-related messages by email, telephone, or text when appropriate. With consent where required, we may send information about services, promotions, or company updates. You may opt out of nonessential marketing communications by following the instructions in the message or contacting us through our website.
We do not use sensitive property, access, security-camera, smart-home, alarm, network, or other project information for unrelated purposes. However, information necessary to perform installations, repairs, inspections, cleaning, restoration, or maintenance may be shared with personnel and approved service providers who need it to complete the work.
3. Data Protection
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Access is limited to team members, contractors, and providers who require information for legitimate business purposes. We may use secure hosting, access controls, authentication practices, backups, and reputable payment or communication platforms. No website, transmission, storage system, or internet-connected device can be guaranteed completely secure, and you provide information at your own risk.
We retain information for as long as reasonably necessary to provide services, maintain accounting and project records, resolve disputes, enforce agreements, meet legal requirements, and support legitimate business operations. Retention periods may vary according to the type of information and the nature of the project. If a security incident affects information in a manner requiring notice, we will respond in accordance with applicable law.
4. Cookies
Our website may use essential cookies to support navigation, security, forms, preferences, and basic functionality. Analytics or similar technologies may help us understand traffic, page performance, and visitor interactions. Some cookies may be placed by service providers or